Customer Supply Chain & Key Account Manager

Key Performance Areas: Customer Account Management Manage and grow relationships with existing customers Act as the primary point of contact for customer queries, orders, and service-related issues Conduct regular business reviews with key accounts Identify upselling and cross-selling opportunities within current accounts Ensure high levels of customer satisfaction and retention Sales Management Drive sales targets within the existing customer base Monitor sales performance against budgets and forecasts Negotiate pricing, contracts, and supply agreements Support new product introductions within current accounts Demand Forecasting & Planning Develop and maintain accurate sales forecasts based on historical data, promotions, and market trends Collaborate with production and procurement teams to align demand and supply Monitor forecast accuracy and adjust forecasts as required Participate in monthly S&OP (Sales & Operations Planning) meetings Logistics & Supply Coordination Coordinate order processing to ensure on-time and in-full delivery Work closely with warehouse and logistics partners to manage dispatch schedules Monitor stock levels to prevent shortages or overstock situations Resolve delivery or supply chain issues proactively Ensure compliance with customer-specific logistics requirements Reporting & Administration Prepare sales reports, forecasts, and performance dashboards Track KPIs including revenue, margins, forecast accuracy, and service levels Maintain accurate customer records, pricing structures, and contracts Requirements Bachelors degree or diploma in Marketing, Business Administration, Food Science, Food Technology or a related field Proven success in sales and marketing roles within the beverage and FMCG sectors In-depth knowledge of the juice industry, particularly Not-From-Concentrate (NFC) juice or similar products advantageous Strong leadership, communication, and negotiation skills Previous experience in a similar role will be advantageous