Tables Operations Duty Manager

To manage operational processes, to ensure that direct reports follow appropriate procedures and maintain high standards and to provide excellent customer service through leading by example and motivating staff members Customer Experience & Service Delivery Promote a high standard of guest service across all table games. Resolve guest complaints and disputes professionally and promptly. Monitor dealer conduct and interaction with guests. Create a welcoming gaming environment to encourage repeat visits. Authorise and monitor player complimentaries in line with policy. Liaise with VIP hosts regarding high-value guests Compliance & Gaming Control Ensure full compliance with gaming regulations and internal controls. Monitor adherence to table games procedures and surveillance requirements. Oversee chip inventories, fills and credits. Ensure table security standards are maintained at all times. Report suspicious behaviour, irregular play, or possible collusion. Work closely with surveillance and security teams on incidents. Ensure proper completion of gaming documentation and logs. Financial & Performance Management Monitor Win-to-Drop percentage per game and identify variances. Analyse table performance trends and implement corrective action where required. Drive departmental profitability through effective game mix and table placement. Monitor drop figures and revenue targets per shift. Manage complimentaries as a percentage of drop (hotel comps and comp line). Review daily revenue reports and address underperforming tables. Minimise losses related to procedural errors or poor game protection. Staff Management & Supervision Supervise Pit Bosses, Inspectors, and Dealers on shift. Manage shift rosters and ensure adequate staffing levels. Conduct performance monitoring and coaching where required. Address misconduct and report disciplinary matters in line with HR procedures. Ensure staff appearance and grooming standards are maintained. Facilitate on-the-job training and mentoring for dealers. Ensure proper handover between shifts. Administration & Reporting Review and manage Leave Liability Reports. Monitor Leave Taken vs Leave Planner to ensure operational stability. Approve and monitor Time & Attendance (Kronos) records. Verify payroll-related shift data for accuracy. Compile and submit shift reports covering performance, incidents, and compliance. Ensure accurate documentation of disputes, incidents, and gaming irregularities. Maintain proper record keeping for audit purposes. Operational Control Conduct table inspections at shift start and end. Monitor table limits and approve limit changes where authorised. Ensure correct opening and closing procedures for tables. Manage fills, credits, and table transfers. Respond to operational emergencies during shift. Maintain communication with Slots, Security, Surveillance, and F&B departments. Ensure gaming floor readiness before peak periods.