Head: Essential

Introduction: The Head: Essential is responsible for managing the high-volume Essential / 26K employer group segment, ensuring standardized, efficient and compliant service delivery. The role exists to improve operational throughput, onboarding quality, contribution accuracy, claims support and overall customer satisfaction for smaller employer groups. Description: THE JOB AT A GLANCE The Head: Essential is responsible for managing the high-volume Essential / 26K employer group segment, ensuring standardized, efficient and compliant service delivery. The role exists to improve operational throughput, onboarding quality, contribution accuracy, claims support and overall customer satisfaction for smaller employer groups. This role focuses heavily on process optimization, digital enablement, retention strategies for lower-touch groups, and efficient issue resolution. It ensures Essential clients experience reliable, predictable service while maintaining cost efficiency and operational discipline. WHAT YOU WILL DO Segment Strategy Development Develop a robust strategy that drives operational efficiency, standardized service and high customer satisfaction Build initiatives that support retention and compliance across a highvolume portfolio. Portfolio Management Manage performance metrics including servicing SLAs, claims turnaround, onboarding efficiency and contribution compliance Segment and prioritize Essential clients for appropriate interventions using data insights. Relationship Building Implement structured communication models for Essential clients (campaigns, education, digital touchpoints) Escalate complex queries and provide leadership oversight. Team Leadership Lead the Essential segment team, ensuring consistent performance and adherence to standards. WHAT YOU WILL GET IN RETURN We offer great opportunities for personal and professional development in a stable company that is 132 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration. Turnaround time The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful. Closing Date: 13 March 2026 Our Commitment to transformation: In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Requirements: WHAT YOU'LL BRING TO THE TABLE Bachelors degree (NQF 7) in Business/Commerce/Insurance or related field 8 years experience in Relationship Management, Key Account Management or Corporate Segmentation3 years at senior level Proven experience managing high-value, complex portfolios Excellent commercial, negotiation, and stakeholder engagement skills Deep understanding of insurance, claims behaviour and corporate client environments. Skills & Competencies: Leadership & Strategy Strategic visioning and execution People leadership and team development Innovation and change leadership. Sales & Growth Sales planning and forecasting Market development and sector strategy Partner and channel management. Customer-Centric Execution Deep understanding of customer journeys Ability to implement tiered service models Data-driven customer engagement and VOC (Voice of Customer) insight integration. Technical Skills Proficiency in CRM, sales analytics tools, and digital platforms Financial acumen with experience in revenue generation and budget management Strong report writing, presentation, and communication skills