Branch Manager

We are seeking a driven and experienced Branch Manager to lead and manage our branch operations within the refrigeration industry. The ideal candidate will have a strong sales background, solid technical knowledge of refrigeration products, and the ability to drive operational excellence, team performance, and customer satisfaction. This role requires a hands-on leader who takes ownership, thrives in a fast-paced environment, and ensures the branch operates efficiently and profitably. Key Responsibilities Branch Operations & Performance Create, improve, and implement processes and systems to ensure the branch runs smoothly and efficiently. Monitor and analyse product sales performance, identifying and resolving issues contributing to slow-moving stock. Review and report on item group sales performance to the Sales Manager. Drive branch profitability through strong sales management and operational control. Sales & Customer Management Maintain and grow the branchs customer base. Conduct regular customer visits and calls to gather feedback on service levels and strengthen relationships. Leverage existing industry networks to generate new business opportunities. Ensure high levels of customer service and satisfaction at all times. Team Leadership & People Management Recruit, select, and onboard branch employees. Lead, motivate, and develop the branch team to achieve performance targets. Foster a culture of accountability, teamwork, and continuous improvement. This role requires a hands-on leader who takes ownership, thrives in a fast-paced environment, and ensures the branch operates efficiently and profitably. Minimum Requirements Matric (Non-negotiable) Minimum of 5 years experience in the refrigeration industry (preferred). Strong sales background (non-negotiable). Managerial experience advantageous. Skills & Knowledge Technical refrigeration product knowledge. Strong understanding of the refrigeration industry, with established networks. Intermediate MS Office proficiency. Advanced Excel skills. Strong interpersonal and communication skills. Active listening skills. Networking and relationship-building ability. Strong customer service orientations Core Competencies Multi-tasking ability. High attention to detail. Rule-following and compliance-driven. Dependable and accountable. Open and honest communication style. Willingness to learn and adapt. Strong all-round operational capability. A-Player Characteristics Takes ownership and accountability. Efficient and effective in execution. Strong problem-solving ability. Highly organised and structured. Self-driven and results-oriented. Team player with strong leadership presence