Dialler Manager

ServeCo Distribution is seeking a results-driven Dialler Manager to lead and optimise our outbound dialler function. This role is responsible for dialler strategy, campaign management, list segmentation, performance optimisation, reporting, and dialler governance ensuring best practice call centre outcomes and full compliance. Key Responsibilities Manage outbound dialler operations and daily dialler performance Configure and optimise dialler strategy: pacing, penetration, list priority, retries, wrap time alignment, and campaign rules Build and manage calling lists, segmentation models, exclusions, and suppression rules Monitor and improve dialler KPIs: connect rate, RPC, occupancy, talk time, conversion rates, drop/abandon rates Drive list hygiene, data quality improvements, and responsible contact policies Partner with Operations, QA, Training, WFM, IT, and Compliance to improve agent productivity and outcomes Provide daily/weekly/monthly reports, insights, and continuous improvement actions Ensure adherence to POPIA requirements, consent rules, opt-outs, and call centre governance