Reception Supervisor

Job Summary To plan and coordinate the hospitals Reception and Admissions function. The incumbent is accountable for ensuring an efficient and time sensitive admissions process in accordance with CHG standards. Minimum Qualifications and Experience: NQF Level 6 (Office Administration / Secretarial Courses) 3 years experience in a similar environment. Previous experience in a hospital is advantageous. People management experience is advantageous. Computer Literacy SAP or similar Minimum Duties Manage and coordinate all reception staff (hospital/doctor), Switchboard Operator, Admissions Clerks, Porters and Drivers in an effective manner to ensure professional service delivery. Ensure all reception / admissions activities are fully operation, legible and captured on SAP. Engage with internal and external clients on documentation required for patient admissions, bed allocation, ward movements and discharge times, newborn registrations on medicals schemes and medical schemes suspension/ decline of authorizations to obtain further information to ensure authorization. Manage financial risk, by ensuring the collection of co-payments and private patient estimates as per company policies and procedures. Engage daily with the Finance team regarding banking according to the company cash management standards. Drive eligibility checks in admissions. Ensure completeness of documentation required for admission, for each patient. Ensure any non-validated admissions are escalated and corrected on SAP.