Service Station Manager - Brackenfell

Minimum Requirements: Education Matric Relevant retail or management qualification advantageous Experience Minimum 3 - 5 years experience in fuel retail, FMCG, or a high-volume retail environment Proven experience in managing teams in a retail or service environment Experience in stock control, fuel management, and financial reconciliations Technical Skills Proficient in Microsoft Office Experience with POS and inventory management systems Key Competencies Leadership and team management Strong customer service orientation Financial acumen and attention to detail Inventory and stock control expertise Problem solving and decision making High level of responsibility, accountability, and integrity Success Indicators in the Role Well-run, compliant, and safe site operations Accurate stock control with minimal variances Strong sales performance and profitability Motivated, well-managed staff delivering excellent service Positive customer feedback and repeat business Accurate financial reporting and cash control Key Performance Areas Operations Management Oversee and manage the daily operations of the forecourt and convenience store, to ensure smooth, efficient functioning of the entire site. Ensure the site is always clean, well-presented, fully operational, and aligned to brand standards. Safety, Health, Environment and Compliance (HSSE) Ensure strict adherence to all health, safety, environmental, and legal regulations applicable to fuel retail operations. Conduct daily manager checks, monitor freezer temperatures, ensure general maintenance, and maintain a high level of security awareness as the senior person on site. Team Leadership and People Management Recruit, train, schedule, supervise, and performance manage a diverse team including fuel attendants, cashiers and merchandisers. Foster a positive, customer-focused, and productive working environment. Address staff issues, drive accountability, and ensure service excellence through ongoing coaching and supervision. Stock and Fuel Inventory Control Manage fuel and retail stock levels accurately, including ordering, receiving, reconciling, and investigating discrepancies. Maintain strict control over inventory to minimise losses and optimise stock availability across all departments. Financial Management and Reporting Manage daily cash-ups, POS systems, reconciliations, and financial reporting. Monitor sales performance, manage budgets, control costs, and implement actions to maximise profitability. Record and report on key performance indicators weekly and monthly. Sales and Customer Experience Drive sales performance through promotions, merchandising, and local marketing initiatives. Ensure exceptional customer service at all times. Resolve customer queries and complaints promptly to improve satisfaction and encourage repeat business. Supplier and Stakeholder Engagement Engage with suppliers, representatives, and attend relevant regional meetings. Maintain professional relationships that support the efficient running of the site. General Management and Ad Hoc Duties Open and close the site as required. Perform general day-to-day management duties and any additional tasks reasonably assigned by the Dealer to ensure the successful operation of the service station. Please send cv, qualifications, references, salary expectation and photo to: desmaine@vinerecruitment.co.za