Online Administrator - Die Boord, Stellenbosch

Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their Die Boord store in Stellenbosch. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Stores Click & Collect system. Minimum Requirements: Essential: Grade 12 / Matric Minimum of 1 years experience in a relevant retail environment Computer literate MS Office and Internet browser administration Job Specifications: Promote the ultimate superior customer relations experience for all Click & Collect users. Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased. Stay up to date with all e-mail and system queries and act accordingly. Keep accurate records of all Click and Collect orders received, picked, packed and released to customer. Identify opportunities to reduce customer wait times upon picking at stores. Report any system issues as soon as it appears to enhance customer experiences. Correctly pick and pack parcels to avoid customer discrepancies. Resolve any customer queries in the fastest and most appropriate way possible. Inform management of any unresolved customer matters. Maintain regular communication with management and up to date feedback regarding online operations. Implement all new operations as required by management. Competencies: Essential: Understand best practices related to Click and Collect in-store operations Customer Service driven and focus on quality Exceptional communication and active listening skills Customer service skills Attention to detail Deadline driven Problem solving skills Patient, honest and trustworthy Time management and accountability Advantageous: Understand basic of Online shopping (e-Commerce) in South Africa Bilingual Special conditions of employment: Willing and able to work retail hours Reliable transport Fully Vaccinated (proof of vaccination certificate) South African citizen Clear credit and criminal records Remuneration and benefits: Market related salary Medical aid Provident fund Staff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chems approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chems Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.