Receptionist/Switchboard Operator | Isuzu Isando

Motus Commercial (Dealer Name) currently holds a permanent vacancy for a Receptionist. This position provides first line communication, monitors all incoming calls and ensures all customers receive a pleasant and courteous welcome. The candidate will also be exposed to cashier and bookings role making the vacancy to be multifunctional. Reporting to the Finance/ Admin Manager , the Receptionist is responsible for providing first line communication. Ensure messages are correct and conveyed timeously Update and distribute telephone lists to all Staff at Dealership Communicate with all Staff Control, monitor and record outgoing trunk calls and incoming reverse charge calls Ensure Customers are directed to the employee to be visited / contacted Ensure Customers comfort whilst in waiting period Ensure all calls are answered promptly and pleasantly Ensure cleanliness of reception area Limit hang-on calls by offering call backs Ensure paging system is on first call back after no reply Answering incoming calls and emails from clients regarding booking inquiries Processing booking requests and entering them into the system accurately Communicating with clients to confirm bookings and provide necessary information Coordinating with other departments to ensure that all bookings are properly managed Updating and maintaining booking records and databases Generating reports and analyzing booking trends to identify opportunities for improvement Assisting in resolving any booking-related issues or complaints Greet customers as they enter the store and assist them with their purchases Scan items and process payments using cash registers and POS systems Maintain a clean and organized work station Answer customer questions and provide information about products and services Handle returns and exchanges in accordance with company policies Balance cash registers at the end of each shift and ensure accuracy in transactions Upsell and promote special deals or products to customers Collaborate with other team members to ensure smooth operations of the store Follow all company policies and procedures regarding cash handling and customer service KNOWLEDGE, SKILLS AND QUALIFICATIONS: Matric/Senior Certificate or equivalent (NQF4) A minimum of 3 years receptionist experience is essential with bookings and cashier exposure Excellent math and cash handling abilities A Receptionist certificate will be an added advantage Motor industry experience will be an added advantage Must have excellent verbal communication skill Strong attention to detail and accuracy in data entry Proficiency in Microsoft Office Suite and booking software Ability to work in a fast-paced and dynamic environment If you have not been contacted within two (2) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.