Customer service support agent

Were looking for experienced BPO professionals (8 months) to join our team supporting one of Our Network Providers online reputation across social media and digital channels. Requirements Excellent written communication (spelling & grammar) Ability to multitask across multiple platforms Experience with CRM/social tools (Sprinklr, Freshdesk, Salesforce) Strong problem-solving skills & attention to detail Calm, empathetic, professional under pressure Responsibilities: Manage conversations across Facebook, Twitter/X, Instagram & app reviews De-escalate complaints and protect brand reputation Redirect queries, tag issues, and collaborate with back-office teams Respond within SLA, ensuring accuracy, professionalism & customer satisfaction What We Offer: Competitive salary Training & support Requirements Excellent written communication (spelling & grammar) Ability to multitask across multiple platforms Experience with CRM/social tools (Sprinklr, Freshdesk, Salesforce) Strong problem-solving skills & attention to detail Calm, empathetic, professional under pressure