Customer Service Agent - WORK FROM HOME OPPORTUNITY

Working Hours (UK Time Zone) This role operates on an out-of-hours shift basis covering the following times: Monday to Friday 00:00 07:30 18:30 23:59 Saturday 00:00 07:30 17:00 23:59 Sunday 00:00 09:30 17:00 23:59 Shifts will be scheduled within these timeframes. Candidates must be flexible and able to work overnight, weekend, and public holiday shifts as required. Systems & Tools Webex Outlook Internal booking and form system Skills & Experience Required Previous contact centre or customer service experience preferred Strong verbal communication skills Excellent listening skills and empathy High level of accuracy and attention to detail Ability to work efficiently under time pressure Strong administrative and data-capturing skills Comfortable working night shifts and weekends Basic computer literacy and experience using communication platforms