Desktop Support Engineer - Stellenbosch

Provide timely, staff-focused L1/L2 technical support for end-user devices, operating systems, and core business applications; ensure reliable, secure, and well-documented desktop services. Key Responsibilities: Respond to and resolve incidents/requests for desktops, laptops, and peripherals; support operating systems, productivity apps, email, and printing. Provide remote assistance and desk-side support as needed. Install, configure, upgrade, and maintain hardware and software; manage drivers, firmware, and patching to keep devices secure and up to date. Maintain accurate asset inventory and documentation. Create and maintain user accounts and profiles; handle permissions and password resets in line with policy. Troubleshoot LAN/Wi-Fi/VPN connectivity issues for end-user devices and escalate where necessary. Ensure security baselines, updates, and endpoint protection are applied; support privacy and acceptable-use policies. Prepare devices, access, and orientation for new joiners; deprovision and recover assets on exit. Work with suppliers and support partners to resolve issues and complete warranty repairs. Log, track, and close tickets with clear resolution notes; create end-user guides and FAQs; deliver ad-hoc user training. Participate in desktop rollouts, OS/application upgrades, and improvement initiatives. Provide on-call/after-hours support as required. Experience: A, N or Diploma in IT (or equivalent experience). 2 years in desktop support or similar role. Technical Skills Windows desktop environments; Microsoft 365; basic networking (TCP/IP, DNS/DHCP); Active Directory user/admin tasks. Remote support tools (e.g., TeamViewer, AnyDesk) and ticketing/ITSM platforms; patching and endpoint security hygiene. Nice to have: ITIL familiarity; Linux exposure. Soft Skills Strong troubleshooting and analytical ability. Clear, empathetic communication with non-technical users. Organized and able to prioritize in a busy queue. Staff-centric mindset Working Conditions: Office-based; occasional travel to satellite sites. Possible after-hours/on-call rotation.