Level 2 Engineer

A managed IT Support and Services provider that offers comprehensive IT solutions, including network infrastructure, 24/7 technical support, cybersecurity, cloud services, and hardware/software procurement is seeking a Level 2 Engineer to manage complex infrastructure, lead strategic transitions, and bridge the gap between traditional support and cutting-edge AI integration. Responsibilities: Infrastructure Management: Design, deploy, and optimize hybrid cloud environments (AWS/Azure) and virtualization stacks (VMware). Strategic Transitions: Lead the evolution of client environments from reactive MSP models to proactive, Managed Intelligent Provider (MIP) frameworks. Security & Compliance: Implement and audit frameworks including GDPR, HIPAA, and ISO 27001; manage risk assessments and NIST-aligned controls. AI Integration: Utilize TensorFlow/PyTorch and data analytics platforms to automate workflows and generate predictive maintenance insights. Threat Intelligence: Manage AI-driven security tools (SIEM/EDR) for advanced threat detection and incident response. Minimum Requirements: Strong experience in designing, implementing, and optimizing hybrid cloud environments . Deep proficiency in AWS, Azure, and VMware . Advanced knowledge of networking and virtualization technologies. Hands-on exposure to machine learning frameworks such as TensorFlow and PyTorch . Experience using AI tools and data analytics platforms for automation and predictive insights . Solid understanding of GDPR, HIPAA, SOC 2, and ISO 27001 . Expertise in cybersecurity frameworks, specifically NIST . Experience in risk assessment, formal audits, and control implementation. Proven ability to lead large-scale IT transformations. Experience transitioning clients from reactive MSP models to proactive MIP (Managed Intelligent Provider) frameworks . Strong skills in Agile methodology and organizational change management. Advanced skills in threat detection and incident response. Experience with AI-driven security tools including SIEM and endpoint protection. Mobility: Must possess a reliable vehicle and be willing to travel to client sites as required. Education/Experience: Prior experience in a Tier 2 or Senior Support role with a focus on project delivery. Benefits: Competitive salary based on experience (salary can potentially be more based on experience/skills) IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com