Credit Control Manager

Reporting To: FCS Financial Manager Job Purpose The primary purpose of this role is to manage and enforce the Group Credit Policy, lead and develop the Credit Control team, and ensure the achievement of collection targets while maintaining a healthy cash flow. The Credit Control Manager is responsible for minimizing bad debts, improving debtor days, strengthening client relationships, and ensuring intercompany and interdepartmental alignment to reduce queries and improve operational standards. Minimum Requirements Clear criminal record Matric certificate Credit Management 1 to 4 Minimum 5 years Accounting / Management experience Computer literacy and proficiency in Microsoft Word, Outlook, SAP, and Excel Key Responsibilities Leadership & Team Management Lead, mentor, and manage the Credit Control team. Establish and monitor clear KPIs to drive performance. Conduct quarterly training sessions to enhance team capability. Foster a high-performance culture focused on collection efficiency and accuracy. Review and approve commission sheets and conduct commission reviews. Conduct regular team meetings to monitor performance and provide coaching. Credit & Collections Management Monitor and manage group age analysis reports. Compile and analyse opening balances and extended payment terms. Monitor aged debt (90/120/150 days) and implement recovery strategies. Drive DSO (Days Sales Outstanding) improvements and reduce debtor days. Compile weekly overdue reports and prioritize high-risk accounts. Monitor legal accounts, business rescue clients, and payment arrangements. Financial Reporting & Compliance Prepare monthly bad debt and credit note provisions. Reconcile system ageing to Head Office data. Compile weekly cash flow forecasts. Ensure accurate processing of invoices, statements, and reconciliations. Submit monthly Board Pack reports, including: DSO Schedule Credit Management Report 90/120/150-day overdue reports Non-payers report Bad debt provisions Client Liaison & Relationship Management Build and maintain strong senior-level client relationships. Attend client meetings (including Directors and Operational Managers). Resolve disputes and negotiate payment terms. Reduce client query turnaround times. Oversee onboarding of new corporate clients in line with credit policies. Legal & Risk Management Manage legal matters at Head Office level. Attend monthly legal review meetings. Allocate payments to legal accounts. Process bad debt write-offs. Ensure attorney accounts are paid timeously. Financial Year-End Responsibilities Ensure all Debtors Reconciliations are balanced. Process all bad debts, journals, credit notes, and cash allocations. Update and finalize Bad Debt schedules for VAT purposes. Balance DSO schedule to General Ledger at financial year-end (February). Payroll & Administrative Oversight Submit documentation for: New employee onboarding Monthly commission processing Leave approvals Warnings and HR documentation Ensure timely submission throughout approval processes. Intercompany & Interdepartmental Engagement Schedule and attend weekly and monthly credit meetings with: Credit Staff & OSU Operational Managers Financial Managers Company Executives Personality Attributes Honest and reliable Strong verbal and communication skills Self-motivated Detail-oriented Strong customer service focus Ability to work independently Core Competencies Self-development Effective communication Customer focus Teamwork Analytical thinking Financial acumen Leadership & people management We reserve the right not to make an appointment to any advertised position. While preference is given to existing employees at all times and the choice is made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.