Job Description
Company CoinFlip Location South Africa, Cape Town (Bellville) Employment Type Permanent, 40-hour work week, Night Shift, Onsite and Office-based Renumeration Range R22,000 to R24,000 Cost to Company Role Overview CoinFlip is seeking a highly driven and skilled Client Services Associate to join our growing Digital team. This role combines sales and service, focusing on building strong client relationships, driving revenue growth, and ensuring high levels of client satisfaction across our platform. The Client Services Associate will serve as the primary point of contact for clients, providing personalized support while identifying opportunities to expand engagement and increase platform adoption. Responsibilities Build and nurture strong relationships with new and existing clients. Serve as the primary point of contact for assigned clients. Understand client needs and provide tailored support solutions. Proactively address concerns and resolve issues in a timely manner. Identify opportunities to expand the client base and drive revenue growth. Support onboarding of new clients and ensure a smooth transition into the platform. Develop and implement strategies to enhance client retention and loyalty. Track sales activities, leads, and opportunities. Perform other duties as assigned. Qualifications Bachelors degree in Business Administration, Finance, or a related field (preferred). Strong communication and interpersonal skills. Ability to build rapport and build trust with clients. Excellent problem-solving and decision-making abilities. Customer-centric mindset with a service-driven sales approach. Self-motivated, proactive, and able to work effectively in a fast-paced startup environment. Ability to adapt to change and embrace innovation in the evolving crypto landscape. Skills Required Basic computer literacy essential Relevant CRM experience preferred Minimum typing speed of 30 WPM Troubleshooting experience, Microsoft Office familiarity preferred Technical Acumen (iOS, Android, etc) Key Performance Indicators (KPIs) Lead Conversion rate Abandoned cart/transaction conversion rate Response and follow-up turnaround times Quality and accuracy of customer records Customer satisfaction and feedback Nice To Have Basic knowledge of cryptocurrency and blockchain technology. General passion for and knowledge of fintech and cryptocurrency. Working Hours: 40 Hour Week 6 Month initial contract Initial 3-week training period (Paid) Aligned with Australian business hours (graveyard shift) 22:00 8:00 SAST. Transport and cost thereof are the contractors full responsibility. Flexibility may be required during peak sales periods, public holidays or weekends. Possible permanent placement, after the initial contract, depending on applicant performance and business needs. About Us CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,000 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil. CoinFlips digital currency kiosks make buying and selling major cryptocurrencies accessible and safe for consumers who wish to purchase their digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects. CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribunes Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech. Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical startup we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees. CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and well work with you to meet your needs
