Verifications Officer

Key Responsibilities: Review and verify client information, identity documents, bank statements, employment and income details, and other application data. Ensure completeness and accuracy of submitted documentation before loan approval. Identify and flag fraudulent, inconsistent, or suspicious application details for further review. Communicate with internal stakeholders to request missing information or clarify discrepancies. Maintain accurate verification records and update internal systems in a timely manner. Collaborate with other teams to ensure efficient loan processing and uphold turnaround-time standards. Uphold confidentiality, data security, and compliance with National Credit Act (NCA), FICA, POPIA and company policies. Provide management feedback or alert management on new risk/fraud trends Required Skills And Competencies: Strong attention to detail, analytical thinking, and problem-solving skills. Good communication skills (verbal and written). Ability to work under pressure and meet daily verification targets. Ability to handle sensitive personal and financial information with integrity. Excellent computer literacy (MS Office, email, CRM/loan processing systems). Team player with a proactive attitude. Minimum Qualifications And Experience: Matric (Grade 12) or equivalent essential. Previous experience (preferred) in document verification, lending operations, compliance, or credit risk (1 years). Experience in financial services, payday lending, microlending, or related credit environment is an advantage but not mandatory. Clear criminal record and ability to conduct background screening as required.