French Team Leader

Looking to grow your career in a dynamic environment? Were seeking an experienced leader to manage and support Team Leaders across our business unit. Role Purpose Lead Team Leaders to ensure operational performance metrics are consistently met. Responsibilities People Management Coach, mentor, and manage Team Leaders Oversee daily performance and development plans Conduct performance reviews and maintain HR compliance Customer Relations Resolve escalations and ensure service meets contractual expectations Participate in calibration sessions Reporting & Administration Analyse and report business data Improve reporting tools Monitor adherence and absenteeism Ensure smooth onboarding and time sheet accuracy Key Requirements Minimum 6-12 months Team Leader/Supervisory experience 1 year minimum experience in a contact centre Fluency in French and English (fully bilingual) Willing to work in a shifted environment