Hotel Front Desk Receptionist (night shift)

Role: Hotel Front Desk Receptionist (night shift) A Hotel and Self-Catering accommodation facility is seeking a Front Desk Receptionist to join the team. The Hotel Front Desk Receptionist is responsible for providing a friendly and professional welcome to all guests arriving at the hotel. They must have excellent communication skills and the ability to handle customer inquiries and check-ins/check-outs efficiently. The ideal candidate will have a positive attitude, be well-groomed and neatly dressed, and be able to multitask in a fast-paced environment. Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check guests in and out of the accommodation facility. - Answer phone calls and respond to guest inquiries - Handle guest complaints or concerns in a timely and efficient manner - Provide information about hotel amenities, room rates, and local attractions - Maintain a clean and organized front desk area - Assist with booking reservations and managing room assignments - Process payments and maintain accurate records of guest accounts - Coordinate with other hotel staff to ensure smooth guest check-in/check-out process Requirements: - Excellent communication and customer service skills - Ability to work well under pressure and handle multiple tasks simultaneously - Proficient in using computer systems - Strong organizational skills and attention to detail