IT Support

Qualifying Criteria IT Related qualification Additional certifications will be advantageous (CompTIA Network, Microsoft, etc.) Minimum 5 years experience Troubleshooting experience across hardware, software, and networks Experience with Windows 10/11 and Microsoft 365 Basic networking knowledge (IP, DNS, DHCP, TCP/IP, VLANs, firewalls) Strong communication and customer service skills Ability to work under pressure and manage multiple tasks Experience in a radio station or broadcast environment is highly advantageous * Core Functions Provide IT support to staff across the group of companies Device setup and configuration (PCs, laptops, studio computers) Ensure backups, antivirus, and endpoint security are operational Basic network troubleshooting (LAN, Wi-Fi, internet connectivity) Support remote access and VPN connections Ensure backups, antivirus, and endpoint security are operational Provide basic technical support Support audio streaming and podcast recording setups Monitor technical equipment and report potential failures Maintain IT documentation and asset registers Qualifying Criteria IT Related qualification Additional certifications will be advantageous (CompTIA Network, Microsoft, etc.) Minimum 5 years experience Troubleshooting experience across hardware, software, and networks Experience with Windows 10/11 and Microsoft 365 Basic networking knowledge (IP, DNS, DHCP, TCP/IP, VLANs, firewalls) Strong communication and customer service skills Ability to work under pressure and manage multiple tasks Experience in a radio station or broadcast environment is highly advantageous * Core Functions Provide IT support to staff across the group of companies Device setup and configuration (PCs, laptops, studio computers) Ensure backups, antivirus, and endpoint security are operational Basic network troubleshooting (LAN, Wi-Fi, internet connectivity) Support remote access and VPN connections Ensure backups, antivirus, and endpoint security are operational Provide basic technical support Support audio streaming and podcast recording setups Monitor technical equipment and report potential failures Maintain IT documentation and asset registers