Repairs & Returns Technician

Job Description: Key Responsibilities Technical Inspection and Repairs Inspect returned products and perform technical fault diagnosis Repair products where possible and determine root cause of failure Evaluate product failures and provide detailed technical reports Assist with technical evaluation of new products and NRCS compliance requirements Support NRCS certification testing processes Field Support, Site Inspection and Technical Reporting Attend installation sites where Spazio products are installed, when required Inspect installed lighting fittings, drivers, wiring, and associated components Identify and diagnose installation faults, product faults, electrical supply issues, or external causes Assess installation quality and compliance with product specifications and electrical standards Identify incorrect installation practices that may affect product performance or safety Take photographic evidence and maintain accurate records during site inspections Prepare clear, accurate, and professional technical reports outlining findings, root cause, and recommendations Provide technical reports to management and clients to support technical decisions and warranty evaluations Complete all call out reports accurately and maintain detailed records Represent Spazio Lighting professionally when interacting with clients, contractors, consultants, and electricians onsite Support the technical team with technical reports and customer assistance Return and Inventory Management Manage and control returned stock inventory accurately Ensure proper logging, tracking, and processing of returns Maintain accurate records of repairs, failures, and returned products Maintain and improve returns and repair processes to ensure efficiency and accuracy Operational and Administrative Duties Ensure efficient daily operations within the Repairs and Returns function Liaise effectively with Procurement, Warehouse, Technical, and Sales departments Respond to customer queries and attend technical meetings when required Prepare monthly and ad hoc reports as required by management Adhere to company procedures, service level agreements, and compliance requirements Perform additional duties, projects, and responsibilities as required by management Behavioral and Performance Attributes The successful candidate must demonstrate: Professionalism and Accountability Exceptional attention to detail and accuracy High level of personal responsibility and ownership Strong ethical standards and professional conduct Reliability and ability to work independently Organization and Efficiency Strong organizational and time management skills Ability to manage multiple tasks and priorities Ability to meet deadlines and work under pressure Technical Mindset and Initiative Logical and structured approach to problem solving Self-motivated, proactive, and solution driven Ability to anticipate issues and take preventative action Communication and Teamwork Strong interpersonal and communication skills Ability to work effectively with internal teams and customers Professional presentation and conduct at all times Company Representation Maintain a professional appearance and wear company uniform Represent Spazio Lighting professionally at all times Act as a responsible ambassador of the Spazio brand Minimum Requirements Qualifications and Legal Requirements South African citizen with valid South African ID, residing in Johannesburg Matric certificate, tertiary technical qualification advantageous Valid South African drivers license and reliable transport Willing and able to travel to installation sites when required Experience and Technical Requirements Minimum 3 years relevant technical experience, preferably in lighting or electrical products Strong electrical and electronic fault finding skills, compulsory Working knowledge of technical repairs and diagnostics Understanding of returns management and inventory control processes Ability to inspect lighting installations and identify installation faults and non-compliant electrical practices Ability to read and interpret technical specifications and installation requirements Experience with NRCS compliance processes advantageous Computer literate, proficiency in Excel required SYSPRO experience highly advantageous Personal Requirements High level of integrity, honesty, and accountability Strong problem-solving ability and analytical thinking Excellent verbal and written communication skills