Regional Manager: Gauteng South

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Regional Manager: Gauteng South to join our dynamic team of Unstoppables. Purpose of the Job: Translate and execute the divisional strategy and business plan for growth and performance of all Sales Channels in the division ensuring alignment and consistency with corporate strategy and products and services offerings To direct and take responsibility of the development of new business for the organisation to ensure growth and progress therefore boosting the profits and efficiency of the division To manage, direct and take responsibility for the division by implementation of the defined business plan, route to market strategies for growth and performance, ensuring alignment with the Commercial and Retail Operations, Marketing, Corporate Strategy, Products and Service offerings Accountable for the achievement of sales revenue and acquisition targets on a consistent basis and in line with defined sales budgets for the division Ensure achievement of sales revenue and acquisition targets on a consistent basis in line with defined budgets and the setting of channel and divisional specific KPIs and performance targets To ensure the division is effectively self-sufficient in order to reach overall business objective performance targets Establish, develop and manage new business opportunities and relationships in new areas including current sales channels but not limited to Retail Channels, Government, SME, Corporate and Main Market while ensuring alignment with corporate strategy and growth objectives Lead implementation programmes and initiatives to deliver continuous improvements in the end-to-end customer experience to increase customer loyalty, advocacy and life-time values ensuring timely resolution of customer issues within SLAs and customer expectations and a consistent customer experience across all touch points Lead and oversee new and current marketing activities for improving acquisition, driving cross and up-sell opportunities and improving retention Lead and oversee the field marketing activities in the division and areas ensuring performance, increased visibility and equity of the Cell C brand, improved reporting, improved relationships with all stakeholders leading to increased growth in the target markets Main Responsibilities: Functional Leadership Develop functional business plan for the division from Corporate Strategy and the Business Objectives To lead and execute activities of various functional areas within the division having overall responsibility of implementing and maintaining policies and procedures within the divisional operations Provide leadership that supports successful execution of the corporate strategy across the division Execute strategic planning and operational activities to ensure to meet the agreed SLAs and OLAs with Business and Cell C Maintain alignment and communication with all other divisions Lead the division in delivering significant projects that are key to the operational plan of the company Strategy and Operations Manage the sales teams and subordinates and marketing budget which includes supplier/trade partner sponsorships Provide significant input around divisional specific customer and channel partner requirements to help define the wider marketing campaign strategy and plans Understand divisional specific requirements e.g. demographic, household income, trade focus, holidays etc. in order to effectively provide intelligence on divisional preferences and execute divisional channel marketing Work closely with the sales channels to support specific sales campaigns, or initiatives to drive customer acquisition/retention by executing divisional specific channel marketing activities (e.g. promotional stands, events, divisional sponsorships etc.) which are in line with a wider marketing campaign strategy Work closely with Channel, Sales and Retail Operations to ensure alignment between divisional channel marketing activities with the roll out of associated marketing collaterals and point of sale material in store Ensure alignment with channel partners operational and promotional cycle in order to plan the roll-out of divisional channel marketing Sales and Marketing Leadership Translate and execute the divisional sales and marketing strategy in support of the overall commercial growth strategy to achieve the sales revenue target Provide strategic sales and marketing implementation strategies through acquisition of profitable customers in the relevant target channels and developing strategic channel partnerships Ensure achievement of divisional sales revenue and acquisition targets on a consistent basis and in line with the national Sales strategy Understand the divisional SME/Corporate/Government markets and oversee the development of new business opportunities, including new accounts and new partners while ensuring alignment with the overall strategy Grow and establish the SME/Corporate/ Government segment function, growing the customer base execution of account management and tailored business solutions for the segment Marketing Provide significant input around divisional specific customer and channel partner requirements to help define the wider marketing campaign strategy and plans Ensure new store launch plans are in line with best practice retail strategies to gain market share from the onset Understand divisional specific requirements e.g. demographic, household income, trade focus, holidays etc. in order to effectively provide intelligence on divisional preferences and execute divisional channel marketing Work closely with all sales channels to support specific sales campaigns, or initiatives to drive customer acquisition/retention by executing divisional specific channel marketing activities (e.g. promotional stands, events, divisional sponsorships etc.) which are in line with a wider marketing campaign strategy Define and execute divisional activities aimed at customer growth in line with overall Marketing campaigns Control the divisional Sales and Marketing budget, including any supplier/trade partner sponsorships Manage the divisional brand presence and events calendar Actively represent Cell C at trade shows and events to identify new business opportunities Lead the development of industry focus to establish Cell C as a preferred service provider Channel Management and Field Marketing Manage the relationship with the Head Offices of Channel Partners located in the division in conjunction with Key Account Managers and Channel Heads Manage the relationships and performance management of the sales channels and key accounts, implementing a consistent scorecard, KPI monitoring sales/service targets and providing training support where required Manage the field management contract by the SLA in the division to compliment the divisions performance and meet KPIs Work closely with Channel, Sales and Retail Operations to ensure alignment between divisional channel marketing activities with the roll out of associated marketing collaterals and point of sale material in store General Business Leadership Manage sales teams within the division to boost sales campaigns via divisional channel marketing and trade activations Drive sales within division to achieve intense market penetration Identify, develop and direct the sales and marketing implementation for solutions for divisional specific activities Lead and develop sales by actively exploring and analysing potential new market opportunities Responsible to maintain a high level of effective relationships with customers by nurturing relations Responsible for providing decision support, providing insight into the performance of the division, monitoring and controlling spend and reporting financial and operational results Lead Operational risk, Compliance and Asset Management Lead, direct and take responsibility for the Business Support activities within the division including finance, administration, facilities, logistics, quality and risk as well as security Ensure that adequate controls are in place as per best practice risk and compliance from an enterprise risk framework perspective throughout all the channels (1 st , 2 nd and 3 rd line of defence) Educate teams and subordinates by establishing rapport in the areas of new business development, territory management, emerging products, multi-product sales, profitability, improved presentation strategies, competitive strategies, proper use and level of sales support, management of expenses, business/financial issues and company reputational axis Perform a central leadership communication role between Commercial, Operations and the divisions to escalate, and resolve business decisions needed to improve business performance and minimise risk and improving compliance Maintain a high standard of compliance, effectiveness and efficiency Adopt a zero tolerance to risk Create a culture of ownership which embraces minimal shrinkage and no cash losses Maintain, control and account for all the company assets including and not limited to organizations vehicles, cash, stock employees etc Ensure an effective and adequate stock turn, limit aged and redundant stock Health and Safety Management Enforce Health and Safety training and procedures Manage and ensure compliance to environmental requirements Act as16.2 according to the Health and Safety Act Manage divisional conformance to Cell C quality standards Implement Cell C quality standards Responsible for ensuring proper use of company equipment Manage, identify and minimize Cell Cs exposure to operational risk within the divisional Customer Care and Experience through a customer centric environment In conjunction with Customer Experience, develop a world-class cus...