Junior Dialer Administrator

Key Responsibilities: · Operate and manage the dialer system to maximize campaign performance. · Collaborate with the operations manager to ensure smooth campaign execution. · Maintain and optimize calling lists, ensuring efficiency and compliance. · Monitor dialer performance and make real-time adjustments to achieve campaign objectives. · Generate daily, weekly, and monthly reports using Excel, Power BI, SQL, and Snowflake. · Identify trends and insights from call data and make data-driven recommendations. · Assist in troubleshooting and resolving any dialer-related issues. Qualifications and Requirements: Previous experience working in an BPO environment. Knowledge of IT/Dialer systems. Willingness and ability to work night shifts Proficiency in Microsoft Excel. Experience with Power BI, SQL, and Snowflake. Strong analytical skills and a knack for working with data. Exceptional communication and teamwork skills. Detail-oriented and capable of working in a fast-paced environment.