VIP Travel Consultant

Purpose of the Role To provide high-performance, end-to-end corporate travel management for VIP and executive clients, ensuring seamless execution of all travel requests. This role requires proactive problem-solving, meticulous attention to detail, and the ability to exceed expectations while maintaining absolute accuracy and confidentiality. General Responsibilities Contribute to a collaborative and high-performance team culture Share product knowledge, supplier updates, and destination insights Participate in industry training and networking events Identify opportunities for client growth, cross-sell, and referrals Maintain professionalism, punctuality, and accuracy at all times Remain open to feedback and committed to continuous improvement Client Relationship Management Acknowledge and action client requests within 30 minutes Provide clear, contextual travel advice (cost, routing, policy, comfort) Maintain accurate client profiles, preferences, and booking history Confirm payment methods and terms before first booking Conduct at least two in-person client visits annually Build long-term, trusted client relationships Deliver service aligned with The Travel Group Brand Identity Technology & Systems Amadeus or equivalent GDS Accurate CRM updates and document management Key Performance Standards All quotations and invoicing completed daily by close of business Proactive and accurate supplier payments and client billing Clear, professional written and verbal communication Independent problem-solving and decision-making Ability to manage urgency without compromising service excellence Strong analytical and organisational skills Essential Experience & Competencies Minimum 5 years experience in VIP or executive-level corporate travel Expertise in complex international and multi-sector itineraries Strong GDS proficiency (Amadeus preferred) Exceptional attention to detail with zero tolerance for errors Sales-driven mindset with the ability to grow client accounts Ability to anticipate needs and add value proactively Calm and solution-focused under pressure or disruptions High level of discretion and confidentiality