Order To Cash Clerk

The Order to Cash (O2C) Clerk is responsible for managing the end-to-end process of timely invoicing, payment collection, and accurate record-keeping. This role plays a critical part in maintaining healthy cash flow and customer satisfaction. Key Responsibilities: Order Management: Verify pricing, discounts, and terms of sale. Ensure all necessary documentation is available and attached as supporting documentation on the ERP system. Invoicing & Billing: Generate and send invoices to customers in accordance with agreed terms. Ensure compliance with tax regulations and company policies. Accounts Receivable: Monitor outstanding receivables and follow up on overdue payments. Apply payments to customer accounts and reconcile discrepancies. Maintain accurate aging reports and escalate issues as needed. Customer Service: Respond to customer inquiries regarding invoices, payments, and order status. Resolve disputes and escalate complex issues to appropriate departments. Customer Account Management Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes) Reporting & Compliance: Prepare regular reports on receivables, collections, and order status. Ensure compliance with internal controls and audit requirements. Qualifications: · High school diploma or equivalent; a certificate/degree in Finance, Accounting, or Business will be preferred. · 3 years of experience in Accounts Receivable/Credit Control. · Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel). · Proven track record in managing Commercial, Listed and Multi-national clientele. Key Skills: · Analytical thinking and problem-solving · Excellent communication and customer service abilities. · Strong attention to detail and organizational skills · Ability to work under pressure and meet deadlines · Willingness to learn and adapt to new systems and processes.