E-Commerce Manager

Company Overview We are a leading sports apparel, footwear, and equipment company operating in both the retail and wholesale sectors. Our products are distributed through physical stores, wholesale partners, and multiple e-commerce platforms. As our online presence continues to grow, we are seeking a highly organised and detail-oriented E-Commerce professional to manage and optimise all e-commerce operations across our platforms. Role Overview The E-Commerce Operations Coordinator / Manager will be fully responsible for managing all day-to-day e-commerce activities across multiple online sales channels. This role requires close coordination with internal departments, third-party distribution centres, and external e-commerce partners to ensure accurate product listings, efficient order fulfilment, and a high standard of customer service. Key Duties and Responsibilities E-Commerce Operations & Order Fulfilment Manage and fulfil all orders received across various e-commerce platforms in a timely and accurate manner Coordinate with internal warehouses and third-party distribution centres to ensure smooth order processing and dispatch Monitor order statuses, resolve fulfilment issues, and manage returns or customer queries related to orders Product & Platform Management Ensure all product listings are accurate and up to date, including: Pricing Stock availability Product descriptions Product images Technical specifications and sizing information Load and publish new products across applicable e-commerce platforms in line with brand standards Ensure platform compliance with partner and marketplace requirements Stock & Distribution Coordination Monitor stock levels across internal and third-party distribution centres Liaise with supply chain and warehouse teams to ensure sufficient stock availability for e-commerce demand Proactively identify and address potential stock shortages or overselling risks Customer & Partner Liaison Act as the primary point of contact for e-commerce customers regarding order-related queries Liaise with e-commerce platform partners, marketplaces, and logistics providers to ensure operational efficiency Resolve customer or partner issues professionally and within agreed service level standards Reporting & Performance Monitoring Monitor e-commerce performance metrics such as order volumes, fulfilment timelines, and stock accuracy Prepare basic reports and insights for management as required Identify opportunities to improve efficiency, accuracy, and customer experience Recruitment Requirements Qualifications Relevant tertiary qualification in E-Commerce, Digital Marketing, Business, Supply Chain, Retail Management, or a related field (advantageous but not mandatory) Experience Minimum 24 years experience in an e-commerce, online retail, or digital operations role Proven experience managing products and orders across multiple e-commerce platforms or marketplaces Experience in retail, sports apparel, footwear, or FMCG industries will be highly advantageous Skills & Competencies Strong organisational and time-management skills High attention to detail and accuracy Ability to manage multiple tasks and platforms simultaneously Excellent written and verbal communication skills Strong customer service orientation Comfortable working with product data, pricing, and stock management systems Proficient in Microsoft Office / Google Workspace (especially Excel) Experience with e-commerce platforms, ERP systems, and third-party logistics integrations is advantageous Personal Attributes Self-motivated and proactive Able to work independently while collaborating with cross-functional teams Solution-driven with the ability to remain calm under pressure Strong sense of ownership and accountability