Business Leader - Operations

The Business Leader is accountable for the success, growth, and wellbeing of the operations team. The role focuses on developing people, delivering results, and upholding The Travel Groups values while ensuring consistently high client service. Key Responsibilities Lead, coach, and develop a high-performing, values-driven team. Create a structured, accountable, and psychologically safe work environment. Ensure operational excellence, compliance, and consistent best-practice standards. Drive exceptional client service, onboarding, and ongoing relationship management. Support business growth through strong CRM discipline and client expansion. Maintain clear communication, effective handovers, and cross-team alignment. Carry a minimal client portfolio to prioritise team leadership and business improvement. Key Attributes Strong people leader and mentor Clear communicator and solution-focused decision-maker Commercially minded with a customer-first approach Calm, structured, and values-led