1st Line Assurance Engineer

ROLE PURPOSE To provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2. ROLE ACCOUNTABILITIES / KEY ACTIVITIES To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Customer Services Operations Centre [CSOC] Resolver Team Support all technical aspects of a Converged Network infrastructure, MPLS, SDWAN Reporting of all incidents to relevant parties Liaising with Client on all technical related events and fault resolutions Fault Management update on Siebel SRM Client update and follow up until incident closure: Complete understanding of ITIL practices. Cross collaboration with all levels within the Organization Service request management Fault diagnosis / Troubleshooting Monitoring Vendor management Provide Service desk 1st line support to customers. Responsible for Incident resolution Understanding of IP/GSM/Telecommunications/ICT Industry MPLS SDWAN Core Competencies Deciding and Initiating Action Applying Expertise and Technology Planning and Organising Analysing Learning and Researching QUALIFICATIONS AND EXPERIENCE CCNA At least 3-5 years experience of which 2 years must be within a networking environment with 1 year with of service provider focus. Grade 12 and with valid CISCO Certifications