BPO Quality Manager Needed

Quality Assurance & Monitoring Develop and implement quality frameworks for transactional processes. Conduct regular audits, reviews, and sampling of transactions to ensure accuracy and compliance. Monitor performance metrics (accuracy, timeliness, compliance) and identify improvement areas. Process Improvement Analyze root causes of errors and design corrective/preventive actions. Collaborate with cross-functional teams to streamline workflows and eliminate inefficiencies. Drive automation and digital tools adoption to enhance transactional quality. Training & Development Design and deliver training programs to improve employee awareness of quality standards Need Basis Coach and mentor team members on best practices for transactional accuracy and compliance. Stakeholder Management Partner with business leaders to align quality goals with organizational objectives. Prepare and present quality reports, dashboards, and insights to senior management. Act as a liaison between operations teams and compliance/regulatory bodies. Risk & Compliance Ensure adherence to internal policies, industry regulations, and data protection standards. Identify potential risks in transactional processes and implement mitigation strategies. Bachelors degree/University in Business Administration, Finance, Operations, or related field (Masters preferred). 56 years of experience in quality management , with at least 3 years in a transactional or back-office environment . Certifications such as Lean Six Sigma Green/Black Belt or ISO Auditor are highly desirable. Proven track record of implementing process improvements and achieving measurable quality outcomes.