Regional Operations Manager

RESPONSIBILITIES Lead a team of managers, supervisors, drivers, and technicians ensuring high standards of quality control and customer experience. Conduct periodic route analysis and optimisation maintaining efficiency on all service deliverables and team performance. Oversee fleet management including servicing, maintenance, and managing of fuel reports. Conduct regular site meetings with customers while managing customer relationships. Ensure excellent communication. Liaise with senior management, sales, customer care, and operations. Conduct market analysis and competitor research. Assist operationally with business retention. Implement and maintain operations in HAS. Maintain supplier relationships, management, and price with negotiations where needed. Manage operational staff leave and time & attendance. Conduct disciplinary processes when necessary. Plan each day based on customer requirements, administration, and installations. Oversee annual medicals arranged for operational staff where necessary. Ensure a safe work environment, applying safe practices and compliance with HR policies and procedures. Manage the North Rand site in conjunction with the nursery manager. Report daily/ weekly on customer/staff matters to the GM. Provide quarterly reports on the operational running of Gauteng. REQUIREMENTS QUALIFICATIONS Matric / Grade 12 A degree or diploma in operations management/ customer relationship management EXPERIENCE Minimum 5 years experience as an Operations Manager or similar role, preferably green industry experience. SKILLS AND KNOWLEDGE Drivers License Advanced office skills. Excellent communication and leadership skills. Strong organizational and analytical abilities.