Service Controller (Photocopier Office Automation)

SERVICE CONTROLLER (GAUTENG) United Business | Operational Excellence | High Standards United Business is appointing a Service Controller in Gauteng someone who brings order to complexity and keeps service delivery moving with pace, accuracy, and professionalism. This is a role for a structured thinker and strong coordinator: youll be the control tower between technicians, clients, suppliers and internal teams. When the day changes (and it will), you adapt calmly, communicate clearly, and keep the operation on track. The purpose of the role To coordinate the end-to-end service workflow so that jobs are logged, scheduled, dispatched, executed and closed out efficientlywhile protecting turnaround times, service levels and customer confidence. Key responsibilities (what you will own) Job logging & coordination: Receive and capture service requests accurately and ensure correct job creation and prioritisation. Scheduling & dispatch: Plan daily routes and technician allocations to optimise time, workload and responsiveness. Client communication: Confirm bookings, provide progress updates, manage expectations, and escalate issues professionally when required. Service administration: Ensure job cards, reports, checklists and close-out documentation are complete, accurate and filed correctly. Parts & stock coordination: Liaise internally and with suppliers to ensure parts availability and minimise delays. Performance & SLA tracking: Monitor open jobs, turnaround times, backlog and repeat faults; identify risks early and act decisively. Problem-solving under pressure: When plans change, you re-sequence priorities quicklywithout losing control or detail. The standards we work to This role is not about being busy. Its about delivering clean execution: You take action without being chased. You communicate clearly and early. You dont hide problemsyou solve them or escalate them. You maintain accuracy even when the day is chaotic. If that sounds like you, youll fit in well here. Minimum requirements 25 years experience in service coordination / service control / scheduling / dispatch (field service environment preferred). Strong working knowledge of MS Excel and confidence using ERPs / service management systems (Sage / Pastel / similar advantageous). Professional verbal and written communication skills. A high level of organisation, urgency and attention to detail. Ability to work under pressure, manage competing priorities and follow through to closure.