Senior Credit Controller

An established, reputable company in the Kempton Park area requires a senior credit controller: DUTIES: Debtors book 2,500 documents on average open at the end of the month Validate new credit applications to ensure the applications are valid and maintain debtor master files Processing of debtor transactions (Invoices, SRO credit notes and journals) Manage credit limits and adherence to authority schedules Prepare debtor recons Prepare weekly cash flow forecasting Resolve customer queries timeously and coordinate with Sales Apply and verify credit insurance cover, manage and report overdue customers to the credit insurer Update daily banking, trace direct deposits, and process receipts to NAV/Business Central Follow up on outstanding proof of delivery documents and submit to customers when requested Reconcile and match items in unallocated receipts Distribute invoices, credit notes and statements to clients Prepare weekly and monthly management reports and adhere to monthly due dates Maintain accurate notes on the NAV/Business Central system Prepare information and documentation required by banking institutions Legal escalation & recovery: Draft/issue final demand letters, liaise with legal advisors/administrators on liquidations or business rescue matters, and recommend legal action in line with policy Credit risk assessment: Perform and interpret credit checks Mentoring: Act as a coach or mentor for junior credit controllers on best practice and difficult cases Process improvement & optimisation: Identify root causes of disputes, propose workflow/system improvements (ERP/CRM) to reduce ageing and improve DSO, and lead small optimisation initiatives Active daily interactions with other departments to ensure efficient and effective management of customer accounts, and other normal admin duties relevant to the department KEY PERFORMANCE INDICATORS Reduction in Debtors Days (DSO) and overdue ageing buckets Accurate and timely submission of weekly cashflow forecasts Baddebt minimisation and improved recovery rate Timely resolution of customer queries and POD disputes Quality and maintenance of customer files and ERP notes Effective legal escalations (e.g., recovery outcomes, timetoescalation) and adherence to policy Demonstrable process improvements implemented (and quantified impact) Successful coaching Target and Deadline driven, and a dherence to monthly deadlines and authority schedules Requirements: Grade 12 Relevant Credit Management/Accounting Diploma or higher (Advantageous) Experience in credit control (minimum of 10 years ) Minimum of 3 years in accounting Experience in credit management (3-5 years) Cash allocation/reconciliation experience High level of computer literacy MS Office, Outlook, Excel V look ups and pivot tables , Word Knowledge of Corporate responsibility and ethics Sound financial practice and IFRS awareness relevant to receivables National Credit Act and collections regulations Company ERP (Business Central/NAV) and CRM, and Credit risk fundamentals (credit checks, scoring, limits, insurance) INTERPERSONAL SKILLS Good communication skills Problem solving, decisive and assertive High level of confidentiality, integrity and trustworthiness Accuracy, punctuality and deadline discipline Team driven approach across disciplines/functions, and excellent conflict management skills SKILL Sound decision making The ability to work in a team as well as individually Excellent written and verbal communication Good command of the English and Afrikaans language Attention to detail Ability to work under pressure and meet deadlines Strong IT skills; advanced Excel for analysis and reporting Communication and negotiation; conflict management; assertiveness Flexibility to deal with multiple customer accounts, and Leadership behaviors: escalation ownership, mentoring, and influencing across functions