Customer Liaison Officer

REPORTING TO THE CUSTOMER LIAISON SUPERVISOR JOB FUNCTION: Process incoming enquiries correctly and accurately using the Enquiry Review Procedure Prepare and send quotations to clients, accurately and timeously according to procedures Quotes and orders are correctly recorded on JDE and On-Base Quote conversions and open quotes are monitored and actioned as required Document control of multi-product tenders and send quotations for International clients correctly and accurately using Sales quote Procedure Contact with key stakeholders is maintained regarding possible orders or status of proposals Follow up with Clients and Frontline Sales personnel to obtain orders All major quotations and tenders are followed up on and feedback provided to management. Process incoming orders correctly and accurately using the sales order procedure Orders are expedited on daily basis with production units and communicated to the customers. All queries/complaints are handled to customer satisfaction Initiate, monitor and review SHEQSYS System logging and investigating incidents and compliments. Prepare accurate and timeous reports, including: o Quote status reports o High value quote reports o Open Job Status reports Preparation, typing and distributing of minutes, correspondence and emails as required Daily production meetings are attended and feedback distributed Monitoring of Emails and answering phones for the department and frontline Engineers when not in the office Assisting frontline Engineers with quotes and queries when not in the office Queries on debtors book updates and expediting are handle to satisfaction Commercial queries are dealt with as required LDN/LO approvals as per customer allocation QUALIFICATION & REQUIREMENTS: Grade 12 3 years working experience in an internal sales/administration or client-facing role. Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint and Outlook). JDE (sales and inventory modules) will be highly advantageous. Good verbal and written communication skills, good interpersonal skills, ability to work under pressure, excellent attention to detail, good problem-solving and conflict resolution skills. Ability to handle order inquiries, delivery updates, and customer complaints professionally.