SAP Group Support Manager

6 MONTH FIXED TERM CONTRACT Reports to Director: Commercial Job Summary: The SAP Group Support Manager is responsible for overseeing the support & maintenance of SAP systems within the organization ensuring the reliability & efficiency of SAP systems, supporting business operations, & driving continuous improvement. This role involves ensuring system performance, & implementing enhancements to meet Afrilog's business needs. The role is also responsing for the training of new & existing employees to ensure underst&ing & correct use & application of the system Key Responsibilities: System Maintenance Ensure the smooth operation of SAP systems, including regular maintenance & updates. Coordinate, plan & assist with the implementation of SAP modules for existing & new business units within the Group Issue Resolution Act as the primary point of contact for escalated SAP system issues, ensuring timely resolution of SAP related issues. Use insights from resolved issues to drive continuous improvement in processes & systems. Ensure that the entire issue resolution process, including the root cause, solution, & any lessons learned are documented & stored in an electronic knowledge database. Performance Monitoring Monitor system performance & implement improvements to enhance efficiency & reliability. Design & implement proactive monitoring to detect issues early & prevent them from escalating. Implement issue detection systems such as user reports, system monitoring tools, or automated alerts. Administer checks & validations for EDI (Electronic Data Interchange). Monitor & resolve Monday.com queries, issues & escalations. Collaboration Work closely with IT, Finance, & other departments to align SAP system functionality with business requirements. Support the teams to identify & implement solutions which increase efficiency & effectiveness of the system. Training & Development Provide training & support to end-users to enhance their underst&ing & use of SAP systems. Coordinate & create end user training material & guides Support line managers to evaluate SAP users skill levels & identify for training needs Project Management Oversee SAP-related projects, including system upgrades & new implementations. Manage all project resources & support in defining the project scope, goals & objectives. Compliance Ensure SAP systems comply with local legislative requirements, industry standards & company policies. Manage the SAP support team in areas such as development of customer support processes. Health, Safety & QMS Ensure compliance to all Health & Safety policies & procedures, & that corrective action is taken in cases of non-compliance Drive continuous improvement of business processes, QMS, Health & Safety Key Performance Indicators: Query resolution turn-around-time Number of SAP errors per quarter Client satisfaction rate Stakeholder satisfaction rate Qualifications: Tertiary education in Computer Science, Information Technology, or a related field. Experience: A minimum of 7 years in SAP support or a related field, with at least 3 years in a managerial role. At least 5 years exposure in the supply chain & logistics industry Skills: In-depth knowledge of SAP systems & modules, excellent problem-solving abilities, interpersonal & analytical skills, high EQ, team player, execution driven & proficiency in project management & SAP support tools General: Multilingual with French will be an added advantage. An aptitude to learn & work with emerging technologies.