Product Support & Sales Rep (ME)

Introduction: Komatsu South Africa has an amazing opportunity for a Product Support and Sales Representative in New Vaal field service. Summary description of role: Plans for inspection of equipment about dates, workshops, nomination of service, stock, and other resources on behalf of customer. Collates all informative materials, Komtrax registration forms, warranties, and manuals. Conducts delivery inspection of machines. Liaises with customer on results of inspection, hands over warranties, signs relevant documentation, and registers customer on Komtrax. Carries out machine and undercarriage inspections at set frequencies as agreed with the customer. Discusses the inspection report with the customer, with specific reference to deviations and impact. Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts). Plans for the modification of equipment. Oversee warranty repairs that may be required at the site. Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines. Drives after-market parts sales through effective technical advice. Monitors modifications for quality and operational issues. Submits machine down notice (MDN) and machine up notice (MUN) as required. Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen. Monitors the Komatsu machine hours in conjunction with the component hours. Compiles and utilises reports to improve parts and service sales to the customer. Discusses significant deviations or issues with customers for proactive strategies to rectify problems. Qualifications: A Millwright trade certificate. Experience: At least 4 years post-trade experience working with Komatsu shovels, demonstrating strong proficiency in fault diagnosis. 2 years of supervisory experience (an advantage). Komatsu products/heavy earth moving equipment in a mining environment. Specific knowledge requirements: Valid Drivers License. MS Office(Intermediate). SAP (Beginner). Computer literate.