Call Center Team Leader

Ready to level up your leadership game and run the show on the call centre floor? Were looking for a Call Center Team Leader who knows how to motivate, inspire, and get resultswithout killing the vibe. Youll be the go-to person for your team: coaching agents to greatness, smashing performance targets, and making sure customers get top-tier service every single time. If you love leading from the front, spotting talent, and turning challenges into wins, this role has your name all over it. You'll set the pulse of the floor, track KPIs like a pro, deliver game-changing coaching sessions, and create an environment where your team doesn't just show upthey show out. You'll be hands-on with performance metrics, report like a data wizard to upper management, and solve customer escalations with finesse and confidence. 23 years of team leadership experience in a BPO environment, a sharp eye for quality and productivity, and the ability to thrive under pressure. Strategic thinking and planning, quality improvement initiatives, recruitment involvement, and keeping everything running smoothly. Grade 12/diploma (minimum 12 years education) and solid BPO Team Leader/Assistant Manager experience and can juggle call flows, compliance audits and automation tasks. Flexible, driven, results-obsessed, and ready to build a team that people actually want to be part ofthis is your stage. Let's make leadership legendary. Apply now!