FTTH Sales & Administration Manager - Umhlanga

Our client, an ISP specializing in providing INTERNET, VOICE and HOSTING solutions, is seeking a permanent opportunity for a skilled and experienced FTTH Sales and Administration Manager , based in Umhlanga , Durban. Department: Service Delivery / Feasibility / Sales Administration Reporting to: Department Heads (Service Delivery) & Directors Location: Office based ROLE PURPOSE: The FTTH Sales and Administration Manager is responsible for managing all Fibre to the Home (FTTH) orders and associated processes, from initial receipt of sales orders through to service delivery and final handover. The role ensures accurate contract processing, CRM data integrity, client account creation, and seamless coordination between internal teams, suppliers, and clients. Additional responsibilities include managing feasibilities, internal leads, project rollouts, ticketing systems, and general administrative support to ensure operational efficiency and high-quality service delivery. KEY RESPONSIBILITIES: Sales Order & Contract Administration Receive, process, and manage all FTTH sales orders, requests, and leads Ensure all service contracts are complete, accurate, and compliant Verify receipt of all required supporting documentation Capture accurate contract and client data into the CRM system Create new client accounts and ensure correct linkage to SAGE Maintain and update price lists and contract amendments Generate CRM reports as required by management Manage sales documentation and records Service Delivery Coordination Ensure all sales orders are processed accurately and efficiently in the CRM Monitor service delivery progress and update orders weekly Coordinate with last-mile providers to obtain accurate status updates Ensure accurate and timely service handover for billing purposes Maintain professional supplier relationships Ensure high-quality handover documentation Address service delivery issues and escalations effectively Achieve agreed monthly operational targets Feasibility Management Conduct feasibility assessments within agreed SLA timeframes Identify the most suitable service options for each opportunity Engage directly with end-user sites to investigate alternatives when required Create and update feasibility opportunities in the CRM Provide accurate and timely feedback to sales teams, channel partners, and clients Support assigned channel partners and sales representatives with feasibility-related queries Ticketing System Management Ensure full and effective use of the ticketing system Assign tickets correctly and monitor progress to closure