Call Centre MI Administrator

Are you ready to take the next step in your career? The purpose of this role is to deliver operations reports, import date into templates provided and develop reports that will assist the operations to make informed decisions. What would make you a good fit for this role? Must be willing and able to work in a night shifted environment. Requirements: Matric or NQF equivalent 6 months experience as an RTA or similar position SQL / Crystal or similar beneficial MS Access intermediate Knowledge of Avaya / Genesys or similar tool Proficiency in data analysis tools and software (e.g., Excel, SQL, Power BI). What you'll be doing Reporting and Forecasts Delivers timely and meaningful reporting to the Business Unit which adheres to specification Continuous improvement of the reports provided to the Business Unit Forecasts volumes and resources Regularly reviews and makes improvements to daily, weekly and monthly schedules which enables the operations to meet targets Monitors and advises on attrition and headcount requirements Delivers short-term and long-term forecasting Maintenance Collects all data to centralise in one repository Backs up and maintains all Management Information systems Must be willing and able to work in a night shifted environment. Requirements: Matric or NQF equivalent 6 months experience as an RTA or similar position SQL / Crystal or similar beneficial MS Access intermediate Knowledge of Avaya / Genesys or similar tool Proficiency in data analysis tools and software (e.g., Excel, SQL, Power BI).