Customer Service Advisor

Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards. Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes Grade 12(Mandatory) 6 months call centre experience and/or 6 months c ollections experience Computer Literacy (MS Office, Excel, Social Media, Online, Navigation) Good articulation of the English language (Spoken and Written)