Immigration - Administration officer

Administration Officer Immigration Department Immigration / Mobility Services Key Responsibilities Administrative & Case Support Provide administrative support within the Immigration Department Manage immigration case files, both electronic and physical, ensuring accuracy and completeness Compile, organise, and quality-check application documentation prior to submission Maintain internal trackers and monitor application timelines and deadlines Client & Stakeholder Coordination Communicate professionally with clients regarding application requirements and status updates Coordinate with internal teams and external stakeholders, including embassies, government departments, and third-party service providers Respond to routine client and applicant queries and escalate complex matters appropriately Compliance & Documentation Ensure all documentation aligns with immigration legislation, regulatory requirements, and internal compliance standards Support audit readiness through accurate record-keeping and document control Assist with follow-ups and confirmations required by authorities General Office Administration Perform general office administration duties as required, including filing, scanning, correspondence, and data capture Support reporting, scheduling, and ad-hoc administrative tasks to ensure smooth departmental operations. Minimum Requirements Education Matric / Grade 12 (essential) Relevant tertiary qualification in Administration, Law, Human Resources, or a related field (advantageous) Previous experience in an immigration, visa, legal, HR, or compliance-based administrative role will be advantageous Exposure to working with government departments, embassies, or regulatory authorities is beneficial Skills & Competencies Strong administrative, organisational, and time-management skills High attention to detail and accuracy Ability to manage multiple cases and deadlines simultaneously Professional written and verbal communication skills Strong confidentiality, ethics, and compliance awareness Proficiency in MS Office (Word, Excel, Outlook) Ability to work independently and collaboratively within a team