Senior Case Administrator: ILS (Must be a Paramedic)

To assess each call and provide the appropriate emergency medical assistance/ambulance dispatch, as per departmental underwriting and client protocols Duties: · Ensures efficient Case handling procedures, using effective soft skills/case documentation techniques in line with departmental/client requirements. · Strict adherence to Key Clients Call Scripts and product benefits. · Ensure that sound relationships are built, and teamwork is maintained with colleagues. Accurate information and assistance to be provided Logging of calls on ICE and other relevant systems Attaining individual target productivity as measured by number of calls taken, cases managed and dispatched Excellent customer care Requirements: · Matric · AEA/ILS: Registration must be current with the HPCSA · Minimum of 1 year road experience · Experience in an emergency call-centre environment will be beneficial. · High level of computer literacy, especially MS Office. · Good knowledge of the geography of South Africa · Own/reliable transport Fluent and well-spoken in English; Afrikaans and a native African language (advantageous) Should you not receive a response within 10 working days, please consider your application as unsuccessful