VDP Administrator

MotorHappy is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MotorHappy aims to creatively solve problems and add value to people by ensuring Mobility for Good. MotorHappy forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions. MotorHappy is seeking to employ a qualified and experienced VDP Administrator. The successful candidate will join a dynamic and highly skilled VDP Administration Team. The successful candidate will report directly to the Sales Manager. JOB DESCRIPTION: The VDP Administrator will be responsible to provide a full range of customer services duties and data entry and validation DUTIES / KEY RESPONSIBILITIES: Provide administrative support to customers and other strategic partners Handle queries and provide resolutions to such queries Following up on queries/cases until resolved Ensuring customer satisfaction is always met Ensure optimal service delivery by answering all requests for assistance e.g. e-mail, fax and telephone Perform data entry Validate customer documents Ensuring that client data is always kept up to date Accurately logging cases on the system Ability to work late when required EDUCATION: Grade 12 / NQF Level 4 FAIS accredited RE 5 Preference will be given to candidates that have completed the full FAIS qualification and RE 5 Need to meet fit and proper Requirements EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED: Min 2-3 years in Administration experience in a same or similar role. Advantageous previous experience in Short-Term insurance industry Excellent telephone skills with professional telephone manner, and the capability to communicate with enthusiasm and drive Excellent communication (verbal and written) - Good command of the English language Advantageous Bilingual/Multilingual Assertive Ability to multi-task - excellent time management Accuracy and attention to detail Ability to work under pressure Sense of urgency / deadline driven Team Player & work Independently Computer literate MS Word MS Excel MS Outlook Criminal and Credit Clear Reliable or own transport Live and own up to company values