Quality Coordinator

REPORTING TO THE QUALITY SECTION LEADER JOB PURPOSE: To coordinate quality standards, processes and procedures in the Quality Department. JOB FUNCTION: Quality Administration: Distribute tasks on behalf of Quality Section Leader as required and follow up to ensure deadlines are met Participate in ad-hoc projects as required by the Quality Section Leader Coordinate internal and ISO audits in time (including corrective and preventative actions and business process review) Load incidents on SHEQSYs Oversee job file allocations to Inspectors Evaluate and review business processes related to quality issues for adherence and corrective actions Quality Document Management: Compile customised data books for each project, international/order in liaison with departmental personnel as per project requirements Quality of documentation meets required standards and quality objectives of the company Receive all documentation required from stakeholder in time Maintain document management system (Sharepoint) to ensure effective coordination of documentation Customer/Stakeholder Liaison: Receive and coordinate all internal and external customer complaints Load complaints onto SHEQSYs Set and attend meetings to resolve high risk complaints Investigate and close customer complaints according to process and SHEQSYs requirements Visit production and supplier as required to review production/assembly processes for corrective actions General enquiries are handled to (internal & external) customers satisfaction Compliance: Adhere to quality and safety standards (self and team) Maintain quality management system in work area as per departmental standards Issues most recent policies and procedures used in the division Reporting: Coordinate quality implementation month end reports and verify and correct information as required for monthly management report Prepare reports in required format Inform Quality Section Leader of critical issues with regards to business process deviations and corrective actions Include trends and frequency in customer complaint reporting Review and report on SHEQSYs related incidents and innovations QUALIFICATION & REQUIREMENTS: Grade 12 Total Quality Management qualification will be an advantage 3 years relevant experience with knowledge of ISO 9001:2018 Quality system Proficient in Microsoft Office Suite (MS Word, Excel and Outlook) and JDE would be advantageous Contributes to team success, can manage own work, follows up, quality orientated, attention to detail, collaborative and good communication skills Displays an understanding of QC processes and standards, such as ISO9001:2018; as well as an understanding of the products that are inspected. Can read technical drawings