German-speaking Team Leader

We are seeking an experienced German-speaking Team Leader to guide, mentor, and inspire a team of call centre professionals. In this role, you will drive service excellence, optimize operational performance, and support the continuous development of your team. Key Responsibilities: -Oversee day-to-day operations and ensure consistent, high-quality performance across the team -Monitor KPIs, identify improvement opportunities, and implement effective action plans -Conduct regular coaching sessions, one-on-ones, and performance reviews -Partner closely with Quality Assurance and Training teams to uphold service standards -Cultivate a positive, motivated, and accountable team culture Requirement: -Fluent in German (C1) with strong English communication skills -Minimum 2 years of leadership experience in a BPO, call center, or similar fast-paced environment -Demonstrated ability to lead, inspire, and develop high-performing teams -Strong analytical mindset with excellent communication and problem-solving skills -Solid understanding of call center KPIs, workflows, and customer service best practices Benefits: -Medical insurance and group cover, which consists of death, disability and funeral cover. Job location: -Cape Town (in office role) To apply kindly send your updated CV and supporting documents to info@jai.co.za