Senior Business Systems Analyst

DIVISION & DEPARTMENT: IT Business Systems ROLE OVERVIEW: The Senior Business Systems Analyst (BSA) drives business and system analysis across the company's enterprise platforms, ensuring the delivery of scalable, efficient, and value driven technology solutions. This role leads requirement definition, solution alignment, and cross-functional collaboration to support strategic projects and large scale system changes. The Senior BSA also coaches intermediate and junior analysts and contributes to process maturity and best-practice adoption within the IT department. KEY PERFORMANCE AREAS: Lead complex business and system requirement analysis - End-to-end clarity and alignment with business and technical stakeholders Produce detailed BRDs, user stories, workflows, data requirements, and interface specs - Documentation is accurate, complete, and approved Drive solution design and support architectural discussions - Solutions aligned to business objectives and system landscape Support and influence product backlog prioritisation - Priorities reflect business value, risk, and strategic objectives Coordinate with Developers, Testers, Vendors, and Architects - Requirements understood and delivered effectively Lead UAT planning and oversight - Smooth UAT execution and resolution of defects Ensure traceability and governance across full SDLC - Full lifecycle documentation and change traceability Identify and drive process and system improvement initiatives - Measurable improvement in system and process efficiency MINIMUM SKILLS AND KNOWLEDGE REQUIRED: Bachelor's degree in Industrial Engineering, or related field Professional Business Analysis or Product Certification (CBAP, AAC, CSPO, SAFe PO/PM) advantageous Strong understanding of Agile and SDLC methodology 5 years experience as a Business or Systems Analyst in a complex IT environment Background industrial engineering advantageous. Key areas - strong in Business Processes, documentation, and innovation. Preferred personality inquisitive personality, independent go getter, dependable and innovative. Proven delivery of medium-to-large systems and digital transformation initiatives Advanced capability in requirements elicitation, business process modelling, and solution design Experience with enterprise systems, integrations, and cross-platform business processes Advanced proficiency in Jira, Confluence, and similar tools Strong facilitation, cross-functional collaboration, and stakeholder engagement skills Demonstrated ability to coach and guide analysts Strong analytical thinking, problem-solving, and communication skills REQUIRED COMPETENCIES: Advanced Business and Systems Analysis Strategic and Critical Thinking Technical Acumen and System Integration Knowledge Stakeholder Engagement and Influence Process and Data Modelling Mentoring and Knowledge Sharing UNIQUE WORK CONDITIONS: Works across multiple enterprise platforms and business units Leads analysis across concurrent strategic initiatives Occasional after-hours support during go-live or critical UAT