Intermediate Level QA Tester

Reporting to QA Lead Function/Department: Business Systems (Part of the IT Division) Purpose of the role: To ensure that high-quality software products are delivered by performing thorough and systematic manual testing throughout the Software Development Life Cycle (SDLC). This includes requirement analysis, test planning, execution, defect logging, post-implementation validation, and hyper care support. The role supports business continuity by identifying potential issues before they impact users and contributes to continuous improvement of QA processes. Key Performance Indicators: Requirements Analysis: Participate in BRD/FSD reviews. Identify testable requirements. Identify defects in the documentation Test Planning: Draft test scenarios Prepare test cases Review peer test assets. Completeness of test documentation. Test Preparation: Set up test data and environments. Conduct test readiness checks. Continuous updating of test-and regression packs. Test Execution: Execute manual test cases across functional, integration, regression, and UAT phases. Provide comprehensive test evidence. Defect Reporting & Triage: Log and retest defects with clear reproduction steps Release Readiness: Contribute to go/no-go decisions. Support sign-off processes Post Implementation Testing: Validate changes in production. Perform smoke and sanity checks Hypercare & Support: Monitor and validate production incidents; retest patches or fixes Process Improvement: Participate in retrospectives and suggest improvements. Qualifications and/ or Certification: Bachelors degree in computer science, Information Technology, or related field. ISTQB Foundation Level certification Experience/Skills: 2-5 years of testing experience across multiple applications ISTQB Certified Up-To-Date knowledge of software test design and testing methodologies Familiar with Agile frameworks Familiar with integration testing and regression testing Experience with test management tools (JIRA). Strong knowledge of test case creation, defect tracking, and quality metrics. Experience in testing enterprise resource planning (ERP) or core business applications. Familiarity with basic SQL queries for data validation. Exposure to performance testing and security testing tools and practices. Solid understanding of software development life cycles (SDLC). Competencies: Excellent communication and critical thinking skills Ability to work against tight deadlines in a high-pressure environment. Strong organisational skills Attention to detail with a focus on quality. Analytical mind and problem-solving aptitude Ability to collaborate across teams. Ability to quickly learn new tools, systems, or business processes Unique work conditions: May need to test across multiple platforms/environments (web, mobile, APIs). Occasional after-hours testing during releases or deployments