Helpdesk Assistant - Lesaka (Fintech)

Were Hiring: Helpdesk Assistant Lesaka Merchant Division (Hospitality), Midrand Lesaka Merchant Division (Hospitality) is expanding our Support team, and were looking for a dedicated Helpdesk Assistant to join us at our Midrand offices. The successful candidate will report to the Call Centre Manager and will play a vital role in delivering exceptional firstline support to our customers. This is an excellent opportunity for a customercentric, detailoriented professional who thrives in fastpaced environments and enjoys solving problems through clear communication and structured support processes. What Youll Do As a Helpdesk Assistant , your responsibilities will include: Answering all incoming calls and responding to emails promptly Handling customer inquiries telephonically and via email Documenting all call information according to standard operating procedures Researching required information using available resources Managing and escalating customer complaints Providing customers with product and service information Updating customer information in the system Identifying and escalating priority issues Distributing incidents evenly to agents based on severity levels Coordinating with technicians to ensure timely customer assistance Following up with customers where necessary Producing call reports when required Demonstrating flexibility in adapting to a wide range of tasks Managing multiple priorities in a dynamic environment Minimum Requirements To be considered, you must have: Grade 12 or equivalent (essential) Strong comprehension skills to accurately understand and summarise customer issues Excellent listening skills and clear verbal communication A customercentric mindset with empathy, friendliness, and patience Ability to write clear, structured, and professional notes Basic technical awareness of systems/products and ability to recognise issue patterns Understanding of workflows, procedures, and compliance requirements High attention to detail and accuracy in information capturing Accountability and ownership of work quality Professionalism, reliability, emotional control, and confidentiality Learning agility and willingness to grow through feedback and experience Who Were Looking For Someone who is: Customerfocused Calm, patient, and professional Detaildriven and organised Able to multitask effectively A strong communicator Adaptable and eager to learn Ready to thrive in a fastpaced support environment Preference will be made to support EE / AA measures Ready to Join Lesaka Merchant Division (Hospitality)? Take the next step in your career apply now! If you meet the requirements and are passionate about delivering exceptional customer support, wed love to hear from you. Dont miss this opportunity submit your application today or share this role with someone who would be a perfect fit! Hiring HelpDeskAssistant CustomerSupport Lesaka HospitalityTech MidrandJobs ITSupport CallCentreJobs MerchantDivision ApplyNow