Trainee Customer Service Representative (Logistics)

IGT stands as a global leader in the gaming industry, renowned for its innovative solutions and cutting-edge technology. IGT based in Midrand has a vacancy for a trainee customer service representative in the logistics department. The role requires; Processing of and responding to customer inquires, orders and quotes, enter in the database accordingly within the terms and conditions applicable. Monitor and coordinate the progress of quotes and orders whilst ensuring agreed delivery times are met within the terms and conditions. Generating of shipping and invoice paperwork for all orders approved and to be send. Schedule and arrange shipment of subsequent orders, including tracking and tracing and follow up if required Provide shipment information and details to customers upon availability. If applicable keeping control of backorders and expedite in order to deliver in a timely manner, whilst keeping the customers informed. Verify and approve parts freight invoices, where applicable invoice to customers Maintaining and reporting of value contracts in accordance with the terms and conditions Adequate follow up on customers complaints and issues in order to resolve timely and commercially. Accurate and retrievable filing of all customer related documentation and correspondence. Creation and maintenance of part item masters and pricing, for customer orders, in the database in accordance with the company policy. Closely liaise with the staff of the logistics department in order to establish an efficient order control and effective customer service process. Maintenance of customers contact, related information and requirements database (customer profiles) At least 3 years customer service and admin work experience Excellent communication skills are required Fluent written and spoken English is required, preferably also other languages Service minded and commercial attitude is required Good working knowledge of MS office tools is required Advanced level of knowledge required for general gaming industry products,customer service and basic knowledge on transportation requirements Sharing of knowledge and information on functional level, in order to establish and maintain an efficient and broad logistics workforce.