Technical Support Specialist

We are looking for: We are looking for a motivated Technical Support Specialist to provide expert assistance for electrical products and systems. This role involves electrical fault-finding, testing & repairs and helping customers troubleshoot issues ensuring smooth operation of electrical equipment. The ideal candidate has hands-on experience with electrical systems, excellent communication skills, and a customer-focused attitude. Knowledge and abilities: Knowledge of electrical systems, circuits, and devices. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Ability to work under pressure and manage multiple support requests. Willingness to occasionally travel for on-site support Key Responsibilities: Efficiently conduct and assist customers in fault-finding, troubleshooting, and testing electrical systems/components. Respond to customer inquiries via phone, email, or WhatsApp regarding electrical products and equipment. Guide customers through installation, operation, and maintenance procedures. Document customer issues, resolutions, and service reports accurately in the support system. Escalate technical problems to engineering or field teams when necessary. Ensure Freshdesk is continuously up to date. Maintain up-to-date knowledge of company products, features, and industry standards. Provide basic training or guidance to customers on product usage and safety. Create detailed electrical drawings to support panel design and production. Provide accurate and timely quotations for custom panels and non-standard product requests. Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks. Boxes to tick: Diploma/degree in Electrical and/or completed your Trade Test. 3 years' experience in the electrical field. Prior experience in technical support, customer service, or field support in the electrical industry is a plus. Familiarity with industrial electrical equipment, automation devices, or control panels. Knowledge of safety standards and basic troubleshooting tools.