Retail Operations Manager (Multi-Store)

We are looking for a senior retail professional to take full responsibility for the operational management of a growing retail store network in Cape Town. This is a hands-on leadership role for someone who has progressed through the retail system and understands how stores really work people, numbers, discipline and standards. Key responsibilities: Full operational management of multiple retail stores Managing store managers and senior staff Ensuring consistent standards across all locations Staff performance management, discipline and development Driving operational efficiency and cost control Implementing and maintaining company procedures and controls Working closely with ownership on performance and growth This role requires maturity, authority and real-world retail experience. Requirements: Proven experience managing multiple retail stores Background in a structured retail environment (chain or group) Career progression within retail (not job-hopping) Strong leadership and people management skills Solid understanding of retail operations, controls and reporting Ability to take ownership and make decisions Based in Cape Town or willing to relocate This position is best suited to an experienced retail professional with a long-term mindset.