Senior IT Technician

First Technology Polokwane are seeking an experienced and customer-focused Senior IT Technician / IT Systems Support Engineer to join our team. The successful candidate will be responsible for providing high-quality onsite and remote technical support to clients, maintaining IT environments, and supporting a wide range of technologies across multiple customer sites. Key Responsibilities Provide onsite and remote IT support to clients. Deliver IT systems support and administration across customer environments. Support and maintain hardware, software, and end-user environments. Assist with cloud services deployment and ongoing maintenance (including Microsoft 365). Conduct site assessments and maintain accurate technical documentation. Perform daily client follow-ups and produce support and service reports. Provide support across the following technologies: Microsoft 365 Networking (LAN/WAN, switches, basic routing) Firewalls and Access Points Endpoint protection and device management Minimum Requirements Minimum of 5 years experience in an IT support / systems support role. Strong practical experience in desktop, server, and network support. Valid drivers license and willingness to travel to client sites (if applicable). Own vehicle and valid SA drivers license is essential Competencies Strong troubleshooting and problem-solving skills Excellent communication and customer service orientation Ability to work independently and manage multiple priorities Good documentation and reporting discipline